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Onboarding

Onboarding that sticks: the first 90 days

Sarah ChenHead of People·January 12, 2026·1 min read

Why the first week matters more than the offer

A great offer gets someone to say yes. A great first week gets them to stay. Most companies pour energy into recruiting and then leave onboarding to a wiki page and good intentions.

The result is predictable: new hires spend their first days hunting for logins instead of building momentum. The fix is not more paperwork, it is a plan that starts before day one.

Automate the boring, personalize the human

Provisioning accounts, collecting documents, and scheduling intros should be automatic. When those happen on their own, managers get their time back for the part that actually matters: connection.

Pair every new hire with a buddy, book a first-week lunch, and give them one small, shippable win. Belonging is built in moments, not in modules.

Measure what onboarding is really for

Track time-to-productivity and 90-day retention, not just checklist completion. Those numbers tell you whether onboarding is working, and they give you something concrete to improve every quarter.

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