Questions, answered
Everything you need to know about Arcane Desk. Cannot find what you are looking for? Our team is one message away.
How long does it take to set up Arcane Desk?
Most teams are live within a day. Import your people from a spreadsheet or an existing HR tool, invite your admins, and turn on the modules you need. Our onboarding specialists help larger companies with a guided migration.
Can I try it before committing?
Yes. Every plan starts with a 14-day free trial, no credit card required. You get the full product so you can test it with real data and real workflows.
Do you help migrate our existing data?
We do. Growth and Enterprise plans include assisted migration for employee records, documents, and time-off balances so nothing gets left behind.
How does pricing work?
Arcane Desk is priced per active employee, billed monthly or annually. Annual billing saves two months. You only pay for people who are active in the platform.
Can I change plans later?
Anytime. Upgrade, downgrade, or add modules from your billing settings and the change is prorated automatically.
What happens if we go over our headcount?
Nothing breaks. We simply adjust your next invoice to match your active headcount, so you are never blocked from adding a new hire.
How is our data protected?
Data is encrypted in transit and at rest, hosted in SOC 2 Type II certified infrastructure, with role-based access control and full audit logging. See our security page for the full picture.
What support is included?
Every plan includes email and in-app support. Growth adds priority response times and Enterprise adds a dedicated account manager plus a guaranteed SLA.
Do you offer single sign-on?
Yes. SAML SSO and SCIM provisioning are available on Growth and Enterprise, with support for Okta, Google, Microsoft Entra, and more.
Still have questions?
Talk to a product specialist and get a walkthrough tailored to your team.